All stores are fully open.  

Please check our stores page for the most up-to-date hours.

- Masks are welcome but optional for vaccinated and unvaccinated individuals.

- We accept and encourage all forms of contactless payment.

- Contactless payment methods we accept include credit & debit cards, Apple Pay, Samsung Pay, Google Pay, and credit card “tap-to-pay”.

- We are accepting returns for both retail and online purchases.

- Fitting rooms are available.

- Our public restrooms are available.

The best way to see current store inventory for any particular product is right here on this website! On the product page, you'll see all stores that have good inventory listed in green below the Add To Cart button. Remember, we can always transfer items from one store to another for you - just ask a staffer for help.

• For snow shop turnaround times, give us a call at: 800-869-6670.
• Bike shop turnarounds average within a week, depending on store and services needed. Bring your bike in for a more exact estimate.
• Tennis stringing averages a 3 day turnaround depending on store.

If at any time you don't love your purchase you can return it for a full refund, credit, or repair. Proof of purchase is required for a full refund. If you do not have your printed receipt but provided your email address at checkout, you can use your emailed receipt as proof of purchase. We can also find your purchase using the email address we have on file for you. If you have no proof of purchase, please bring your item into your local Sports Basement and check in with a manager about potential store credit.

If you'd like to return it in one of our stores, that's free and super easy - just bring it into any one of our stores. Alternately, you can drop off your return at a Happy Returns kiosk near you, just follow the steps there. Happy Returns are subject to a $7 fee to cover the cost of return shipping. For any issues please contact us at friends@sportsbasement.com.

All bikes are available for test rides, no appointment necessary. Speak to any staffer for help test riding a bike, so that they can ensure proper size and provide you with any accessories you may need. Note that select bikes may require a pre-authorization on a credit card in order to test ride.

Looking to update your info? Please visit our Basementeer Account Update Form. Update any of the fields then click "Update me!" to save the changes to your account. Please click the update button only once.

We're thrilled that you're interested in teaming up, however, we are not accepting new Basementeer beneficiaries at this time. There may be a time in the future when we open up applications again, so make sure you're following us to stay in touch when that happens!

In the meantime, there are many other ways we can support you outside of the program, including providing free event space, hosting shopping parties, supporting your fundraising efforts, helping you share information about your great work by tabling at one of our stores, or whatever else you can dream up.

Please reach out to events@sportsbasement.com to learn more about our community partnership opportunities!

Account information can be updated in-store or by emailing friends@sportsbasement.com.

Please log in with your registered email address so that you can use your discount code: BASEMENTEER2021 in the discount box at checkout.

Thanks for your inquiry! Basementeer discounts can be used for any item that you purchase, even sale or clearance items! The following items are not discountable: Rentals, labor services, gift card purchases, event tickets, or lift tickets. For a full list of exclusions please visit our website here.

We try to keep the math easy and build in your Basementeer benefits all in one discount code.

It's super easy - just use the links below to subscribe, edit your preferences, or opt-out of our emails.

• Subscribe to our newsletter or update your preferences
• Subscribe to our events newsletter
• Unsubscribe from our newsletters

The best way to reserve your rentals is to make your reservation online in advance! Making reservations in advance means that we can allocate gear across all of our stores and ensure the fastest, best experience for all our customers.

You can absolutely come to the store! We can't guarantee that we'll have the gear you need at the store you visit, but it's always a good idea to give it a shot if you're within the 2-4 day lead time needed for reservations. If you're still over 4 days out, reserving rentals online is your best bet.

We require a 2-4 day lead time for rental reservations to ensure that we can transfer gear between stores and fulfill every rental request. We have a lot of gear, but we also have a lot of customers and that means a lot of fancy fulfillment work!

Your rentals will be ready at your chosen store any time on your chosen rental start date. You can reference that date in your order confirmation email. Sometimes, rentals may be ready earlier than your chosen start date: if you've opted in for text messages, we'll text you and let you know your rentals can be picked up early!

You absolutely can - just reply to your order confirmation email with your requested change and we'll work with you to make it happen. Note that we can't change your start date to anything within 4 days of now, because of our lead time requirements.

Yes! Just reply to your order confirmation email with the changes you need and we'll work with you to make it happen.

Of course! We understand that plans may change and we're happy to be flexible. Just reply to your order confirmation email to cancel your order for a full refund at any time before your rental start date. If you need to cancel your rentalafteryour rental start date, we can issue you a rental credit for the full amount of your rental.

Our rentals are a popular, easy way to enjoy the outdoors! It's so important to make sure your gear is returned on time, so the next family can enjoy them, too. Therefore, if your rental equipment isn't returned within 24 hours of your return date, you will be charged the one-day rental rate for each day that your rentals are not returned. After 3 weeks, you will be charged the full replacement cost of the rental equipment (that cost will be refunded after the rental equipment is returned). For bike rentals, the full replacement cost is charged after the equipment is 2 days overdue, because of the high turnover and high value of that equipment.

The first thing you should do is pat yourself on the back, because you chose rentals from a place with a Risk Free Rental policy! This means that if resorts or highways are closed, you're not out of luck: we'll give you a full refund (proof of closures required). Get the details here.

For most rentals, we just need the primary renter present at rental pickup, but there are some exceptions: for ski and snowboard gear rentals, we need to make sure ski/board boots fit each renter and are sized correctly, so each renter must be present. For bikes, we also need to make sure the bikes are sized correctly, so again we need each renter to be present.

Snowboards can be rented for others pretty safely, but skis are pretty much a no-go, unless it’s for a minor child and the order is from a parent/guardian. But we strongly recommend boot fitting for all. Guessing can make for a very uncomfortable day on the slopes.

Yes you can! We hope they'll do you a solid in return, though. ;)

There is a replacement fee for lost rentals; typically the price we paid for the gear. Contact us at friends@sportsbasement.com and we'll get you the details and help you pay the fee so that you'll be able to rent with us again.

You can, but it is not recommended. Junior ski equipment is not designed to handle the added strength and increased muscle control that an adult has.

Kids get kids' rates! We charge youth prices for any winter gear (adult-sized or youth-sized) rented for kids 12 and under. We charge adult prices for any adult gear rented for kids 13 and older.

Anyone with a size 11 boot or larger will benefit from using a wider snowboard.

Yes you can rent just skis (basic, sport, and premium) or just boots (basic and premium), though a $15 binding calibration fee will be applied - bindings need to be tested every time you rent.

- All boots and helmets are disinfected with Vital Oxide.

- All apparel is laundered by our staff in our industrial washing machines with special detergents provided by Ecolab.

Sports Basement Pre-loved is our used outdoor gear department, and marks our latest initiative in our long history of efforts towards sustainability and equity in service of our communities. Sports Basement's values have always reflected the Bay Area's values: we want to help everyone get outside, and we want to protect the Earth while we're at it. Used gear at Pre-Loved supports both those goals: buying used extends a garment’s life by about two years, which cuts its combined carbon, water and waste footprint by 82% (Thred Up), and along with our rentals program, resource grants and other efforts, used gear makes it easier for more Bay Area dwellers to gear up and get outside.

Everyone can shop for used gear at our Pre-Loved used gear departments in Berkeley, Redwood City, Sunnyvale, SF-Stonestown and Santa Rosa, but currently only Basementeers can trade in their used gear for credit. To learn more about the Basementeers and to purchase your lifetime membership, please click here.

We’d love to hear from you! You can provide feedback about the Pre-Loved experience atpre-loved@sportsbasement.com.

We currently have Pre-Loved gear for sale at six of our retail locations - Berkeley, Redwood City, SF Stonestown, Santa Rosa, Sunnyvale, and Presidio. We will expand to more stores soon! Pre-Loved items are not available on sportsbasement.com at this time.

We sort clothes gear into three categories, which is reflected in their pricing:

- New: These are products that have never been worn or used, usually with the original tags still on.

- Excellent: No visible flaws, damage, or signs of wear.

- Good: Minor wear but in good working order.

Yes! 10% off every item, every time you shop!

If at any time you don't love your purchase you can return it for a full refund or credit. Proof of purchase is required for a full refund. If you do not have your printed receipt but provided your email address at checkout, you can use your emailed receipt as proof of purchase. We can also find your purchase using the email address we have on file for you. If you have no proof of purchase, please bring your item into your local Sports Basement and check in with a manager about potential store credit.

In accordance with state law, we’re required to charge sales tax on orders.

Two reasons: first, in these early stages having your contact information makes it easier for us to more accurately evaluate your gear and issue your credit. The other reason is that as a Basementeer, you have the option of automatically donating your trade-in credit to your Basementeer beneficiary! If you choose to donate, we'll add your credit amount to the yearly donation your beneficiary receives.

We accept gear from our Basementeers at all of our Sports Basement locations! Drop off your gear at the Pre-Loved desk or at the front register and fill out the short Google Form (you can also fill out the form in advance online). You'll receive an email confirming that you have started the trade-in process, followed by another email with your valuation about a week afterwards.

You will receive a confirmation email after you complete the drop off form. Between 5-7 days later, you'll receive your valuation email and your potential trade-in credit, in the form of a gift card!

Generally, trade-ins are processed in 5-7 business days. If more time is needed, we will be in touch with you. If you would like to check the status of your trade-in, please contact Customer Service at friends@sportsbasement.com, and we’d be happy to help.

No, only for gear that is able to be resold. Please carefully read through our used gear standards to ensure that everything you're trading in will be accepted. Anything that is not in good enough shape to be resold or doesn't meet our requirements will be donated, and none of your gear will be returned to you.

We accept gently used gear that SB has sold in the past 10 years. We accept most Men’s, Women’s, and Kids’ clothing and shoes, as well as gear like camping equipment, snow hard goods, and sporting goods. We do not accept bikes for trade-in, but only because you'll get a better evaluation through our Bicycle Trade-In program! We also don't accept next-to-skin clothing items like swimwear, undergarments, and baselayers. For a full list click here.

Almost, but not everything. We do not currently accept products SB has never sold, and we cannot accept electronics, safety gear (including helmets, protective equipment, climbing gear, lift jackets), shoes missing insoles or with heavy wear (e.g. visible foot indentations), accessories (headbands, scrunchies, hair ties, socks, masks,), intimates (underwear, bras, bodysuits), swimsuits and rash guards, or self care products (e.g. cleanser, moisturizer, hand sanitizer etc.)

Yes, absolutely! If you're no longer using the item you purchased, and it still meets our trade in standards, we’ll gladly buy it back.

Please bring in thoroughly cleaned gear and inspect your items for damages. Hard goods and apparel should be free of stickers, pins, labels, embroidery or other additions. Apparel cannot be tailored or hemmed.

Unfortunately, no, therefore we ask that you pay close attention to what we do and don't accept and only send us functional used gear that is accepted by the trade-in program. We do not send back gear, so that we can avoid the environmental costs associated with an additional and unnecessary leg of shipping. We will recycle or repurpose any used product that cannot be resold.

They are either donated or recycled whenever possible.

It depends on the quality and reliability of the gear itself! Generally, you may receive around 10% of the original price, but it's important to note that the more information you're able to give us about the original item (product name, year purchased, etc) the more accurately we'll be able to evaluate it! If you mail us your trade-ins, we will deduct $7 from your credit to cover shipping costs. There is no deduction for trade-ins that are dropped off at our stores.

Once your gear has been evaluated, we'll send you a digital gift card that you can use in-store or online. Any gear we do not accept due to quality standards will be donated or recycled.

Gift Cards can be used when purchasing gear in store, Pre-Loved or new, and for online orders.

Complete our digital sign in form here and you will receive a shipping label to print. Print the shipping label, put items in a package of your choice, and take your shipment to a UPS location near you. We will deduct $7 from the credit that you receive for your gear to cover the cost of shipping and handling.

There is a $7 shipping and handling charge which will be deducted from the value of the credit issued for any accepted used gear. To minimize the impact on our planet, we would like to avoid any unnecessary shipping, so please do not ship us any accessories or other items that are not accepted according to our requirements.

Rather than mailing you an empty package for you to ship back to us, we ask that you find and use an old mailer bag or box to send us your used gear. Minimizing the use of new packaging is better for the environment, so as long as your return label is affixed to the outside we'll happily accept whatever you send your gear in!

We look forward to sharing an amazing adventure together! While we make every effort to run our scheduled trips, our current climate reality means that some trips may not be safe to attend due to circumstances beyond our control. In these instances, a trip credit equal to the full amount paid will be issued.

Cancellations for the Ski Bus must be made at least 48 hours in advance of the scheduled departure time in order to receive a refund of 97%. After that, refunds will not be given, but we will accommodate rescheduling of reservations up until noon the day before the trip.

For all overnight trips or multiple day courses, client cancellations outside of 30 days will receive full refunds. Within 30 days, you may not cancel for a refund, but we will allow a one-time trip reschedule. If the reschedule is requested between 14 days and 24 hours of the trip start time, each participant is subject to an additional change fee that is equal to 50% of the original trip cost (i.e., if your trip is $795 then your rescheduling fee is $397.50). Please note that we cannot accommodate any client reschedules within 24 hours of the start time. Gift certificates are non-refundable but may be used towards any trip offering.

We always keep a close eye on the weather and road conditions and only run the Ski Bus if we can get you to the resort and back safely. That is a call that sometimes can be made a little earlier, but oftentimes has to happen a day or two before the planned trip. Please rest assured that your safety is our first priority and that we will reach out as soon as possible if it is necessary to cancel a bus.

The Ski bus ticket is valid for a round trip on the same day only. We do not offer single-way tickets. If you would prefer to only ride one way on one day, you can book a full trip online and fill out the questionnaire that appears right after checkout to let us know which way you would like to ride. To go to the resort on a Saturday and return on a Sunday you would need to book two tickets and forfeit one ride each way. This is the only way we can make it work logistically and guarantee a seat for you on each bus.

Our schedule is driven by demand so we start with a limited selection at the beginning of the season but are actively looking for feedback on expanding. To be part of that, we ask you to please take a moment to fill out our survey. As a bonus for filling out the survey, you will be eligible for a chance to win one of three free trips on the bus!

While we would love to be able to accommodate our furry friends, we can not allow pets on the Ski Bus. The buses are sold out often and this may make for a stressful experience for a pet. The only animal that we would allow is a service dog. In that case, we would ask that a separate ticket be purchased for the service animal to make sure that there is enough room. Sorry for any inconvenience and thank you for understanding!

For backpacking trips, breakfast and dinner meals will be provided. For convenience of access during the day and to avoid an excess of shared containers and utensils in the backcountry we will NOT be providing lunch. Clients are asked to provide their own, individually portioned lunches and snacks.

For other overnight trips, pre-packaged lunch options will be available.

Whenever possible, clients should self care for minor injuries like scrapes, abrasions and blisters. Participants should supply their own common supplies like bandaids, athletic tape, ibuprofen, etc. In the absence of participant first aid items, multiple guide first aid kits will be available as a resource. Individual guides will have sole access to their first aid kits and either use gloves or hand sanitizer before handling any supplies provided to clients.

In the event that first aid must be administered by a guide, the guide will wear sterilized gloves.

In the event of life threatening injuries, guides will immediately prioritize injuries and start evacuation procedures.

As soon as we do ship your order you will receive an email with a UPS tracking number, and the email will detail which items have shipped. In an effort to get items to you faster, we may send multiple packages per order. If you haven't received an email and you'd like more specific answers about your order, you can always contact us via email at friends@sportsbasement.com

Orders are typically shipped within 24 hours and arrive based on the shipping method you select at checkout.

Packages should arrive 2-7 business days after you place your order if you select standard shipping.

Unfortunately, we can only ship within the contiguous United States, and we cannot process cards with non-US billing addresses. If you're visiting from outside the US, please email us to arrange for an in-store pickup!

We will email you a tracking number as soon as we make a shipping label, and again once the package is delivered. Sometimes these tracking emails get stuck in your SPAM folder, so be sure to try searching “friends@sportsbasement.com” to see that email.

You can return your item in any of our stores for free. If you'd rather drop it off at a kiosk, use our Happy Returns portal and follow the steps. Note that Happy Returns are subject to a $7 fee to cover the cost of return shipping. You are also welcome to mail your returns back to us using the carrier of your choice. Please address returns to Sports Basement Redwood City, 202 Walnut St, Redwood City, CA 94063.

Look for a notice of attempted delivery. UPS/USPS will leave one if they don't feel safe leaving the package. Look around the delivery location for your package or check if a neighbor has the package. If the delivery address is an apartment or office building, check with the front desk or office.

Contact us via email using our customer service contact form or call us at (800) 869-6670.

Gift cards issued from our stores require a few extra steps to be redeemed online. To use your store gift card for an online order, please email your gift card number to friends@sportsbasement.com. We'll take care of ya.

On the product page, check to make sure the gear you're looking to buy is in stock at the store you want to pick up from. If it's not, you can still order that product for store pickup, but it might not be ready for pickup for a few days while we transfer your gear between stores. Add the product to your cart, and then select your store pickup location during checkout - they're all listed as shipping options. 

You will receive an email when your entire order is ready for pickup- usually in just a few hours! Just come on by and ask for your store pickup order at the front register - we might ask to see your confirmation email on your phone to confirm that you're you. Many of our stores offer curbside pickup as well - if you prefer that, just park in the designated spot and call the number on the sign, and we'll bring it out!

You can pick up your curbside order at any time during store hours: Usually, Monday through Friday: 11am-7pm. Weekends: 10am-6pm. Just check out the times for your local store. It's totally okay for you to wait a couple days to come by, but we ask that you try to pick up your order within 2 weeks after it's ready for pickup.

We cannot add extra items or switch out items within your store pickup order. However, you can absolutely buy additional items separately, or make exchanges at the front register. We also accept returns for all departments (including rentals) at all locations.

Same-day delivery with DoorDash is only available within certain zip codes. To check whether your zip code is eligible, enter your zip code in the shipping section located on the product’s page. If you’re eligible, you’ll see a green checkmark beside the DoorDash delivery method.

Basically, anything that can fit into a Prius (yes, really). Unfortunately, large items like surfboards and bikes are not currently available to be delivered via DoorDash. If you’re not sure about whether a product is deliverable, take a look at the shipping section on that product’s page - if same-day delivery with DoorDash isn’t displayed within the shipping methods, it will not be available to deliver

Yes! But, you will need to place your order by 3pm - if you place your order after 3pm, it’ll get delivered the next day.

If there's an out of stock issue, or if the product isn't in stock at your local store, we'll contact you via text message to help you find a solution. If it's in stock at another store we'll offer to ship it to you. If it's out of stock everywhere, we can help you find a replacement, or simply issue you a refund.

You will get a text notification from DoorDash about your delivery - you’ll be able to track your delivery status through the information provided by DoorDash within those texts. If you have any issues with the delivery itself (wrong address, etc.) please contact DoorDash for the fastest solution. If that doesn't solve your issue, please don't hesitate to contact us as well - we're always happy to help.

Nope! You don’t need a DoorDash account to use Same-Day Delivery with DoorDash. That’s all handled by us - easy peasy! Domestic cell phone numbers are required for use with DoorDash’s messaging system. International numbers are not compatible, unfortunately.

Reservations should be made at least 9 days in advance of your trip to make sure you get your gear on time. But you can make reservations up to a year in advance! Be sure to make your reservations as early as possible to ensure you get your first choice.

Reservations made 5 days in advance are available but will be charged a mandatory fee of $50 for expedited shipping.

Your reservation starts on the first day that you'll be using your rental gear. We do not charge you for shipping time. Note that UPS may not deliver until the end of the day, so if you know that you'll need it for the morning, select the day before as your start date.

Nope. We try to get all orders to you early so that you can try it on for size. But you are not charged until the first day of your reservation.

Our goal is to be as flexible as possible, therefore you can cancel your reservation any time before it ships for a full refund. If your order has already shipped out but needs to be canceled for any reason, we will issue you a credit for the full amount of your rental cost, to be used on a future rental.

We can only ship within the continental United States.  If you’re headed to Alaska - or even Antarctica, let us ship it directly to you, that way you know it will all fit before you hit the glaciers.

This is up to UPS. If they think it is safe, they will leave it for you. Or we can ship it to you at work (and make all of your co-workers jealous!)

As long as someone will be there to accept the delivery, we are happy to ship pretty much anywhere (in the continental US). We ask that any address be able to accept packages up to 2 weeks prior to your first day of use.

Yes. If you don't receive your rental gear in time for your race or event, we will happily refund you.

We offer sizing charts online for all our gear.  If in doubt, order up one size larger than normal, as you will probably be wearing extra layers underneath.

Contact us at friends@sportsbasement.com or call 800-869-6670 right away if we sent the wrong size! We will make it right. If we sent the size you ordered but it's not working out, let us know and we will make sure we have the size that you need available and ship it out to you. Note that overnight shipping is $50 per package, and may not be able to be delivered on weekends.

Sure! come on into any of our locations to try it on, then make your reservation online and we will ship it out to you.

We include a prepaid shipping label in your package. You can use any shipping bag or box (including the one your gear was shipped to you in) to return your gear. Just add the prepaid label and drop it off at any UPS location, or ask your hotel to arrange a pickup. And don't worry about washing your gear before you return it - we have a huge laundry facility where we clean everything before it gets rented out again.

Please drop off your gear at a UPS location (or work with your hotel to arrange a pickup) on the end date of your rental reservation.

Late gear is charged the daily rate for each day it is overdue. We are happy to make exceptions for extenuating circumstances, but please do your best to return your rentals on time!

We hate it when that happens, but you will be responsible for the (discounted) replacement cost.

Nope, we have a huge laundry facility where we clean everything before it gets rented out again.

Of course!  Call or email us and we can process the order.